Refund and Returns Policy
At CHE7, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied, you may request a return or exchange under the following conditions:
1. Return Window
Customers may request a return or exchange within 14 days of the delivery date.
2. Eligibility for Returns To be eligible for a return:
- The item must be unused, unworn, and in original condition
- All original tags and packaging must be intact
- Proof of purchase (order confirmation or receipt) is required
3. Non-Returnable Items
The following items are non-refundable and non-exchangeable:
- Items marked as final sale
- Customized or made-to-order products
- Items damaged due to misuse, improper care, or normal wear
4. Return Process
To initiate a return, customers must contact us at: [your email] Include:
- Order number
- Reason for return
- Photos (if item is damaged or defective)
Once approved, return instructions will be provided.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
6. Refunds
- Approved refunds will be issued to the original payment method
- Please allow 5–10 business days after we receive the item for processing
7. Exchanges
We only replace items if they are defective, damaged, or incorrect.
Liability Disclaimer
CHE7 shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
All products are provided “as is” without warranties of any kind, either express or implied, including but not limited to merchantability or fitness for a particular purpose.
CHE7 is not responsible for:
- Delays caused by shipping carriers
- Loss or damage occurring after delivery confirmation
- Improper use, handling, or care of products
In any case, CHE7’s total liability shall not exceed the amount paid for the purchased product.
Shipping & Delivery Responsibility
Once an order has been shipped and marked as delivered by the carrier, CHE7 is not responsible for lost or stolen packages. Customers are encouraged to ensure secure delivery locations.
Contact Information
For any questions regarding returns or liability, please contact:
Che7.label@gmail.com
